Josh Clark, the Institute for Healthcare Improvement's vice president of quality and safety operating systems, oversees design and implementation of the IHI Care Operating System, a system of ...

Lauded for avoiding the typical vague, high-level survey approach found in many texts, earlier editions of this bestselling book removed the mystery by explaining the internal structure of an ...

Culture is no longer a belief or a set of values; it is the operating system through which people, process and technology actually perform. As organizations enter the Agentic Age, where humans and AI ...