Martin Lindsay had a bold vision to reimagine the Commonwealth Bank of Australia’s contact center architecture using an approach that did not yet exist. As Executive General Manager of Customer ...

REDMOND, Wash., and PARIS — April 8, 2026 — Ten years after co-creating Marcel, an innovative AI platform, Microsoft and Publicis Groupe announce the expansion of their strategic partnership to build ...

Use left and right arrow keys to seek audio. A new blog post from Microsoft talks about the NPU and how it's vital to the future of Windows, driving one of the key elements in the OS, namely AI agents ...

With the arrival of MAI-Voice-1 and MAI-1-preview, Microsoft might be looking to put some distance between itself and OpenAI. Microsoft recently released its own large language models — the technology ...

Software licensing in 2026 looks dramatically different from what it did even five years ago. What was once considered a back-office procurement task has now become a strategic lever for digital ...

Now that Microsoft Build 2026 is officially in the can, a clearer picture of the future of Windows 11 has appeared. Rather than announcing Windows 12, Microsoft is utterly dedicated to its current OS.

Nearly a decade ago, I got my hands on my favorite Surface device. Microsoft delivered its Surface Studio all-in-one PC directly to me, and I was captivated the moment I powered it on. The stunning ...

Microsoft CEO Satya Nadella and new Xbox head Asha Sharma reaffirmed Xbox as a core Microsoft identity, emphasizing ongoing investment in gaming despite recent brand challenges and executive changes.

One of the big questions emerging from Asha Sharma’s appointment as Xbox CEO earlier this year, and the subsequent layoffs and restructuring that have occurred in recent days, revolves around the long ...

Bill Gates surrounded by copies of Windows in 1986 and in November, accepting the Bambi Award in BerlinJoe McNally / Hulton Archive / Getty Images, Franziska Krug / German Select / Getty Images ...

For many years, I've been watching Microsoft Teams from afar and noting how Microsoft continues adding features to it that are immediately useful to many Teams users. Of course, it didn't invent many ...

Microsoft 365 sits at the center of today’s business productivity, but many MSPs still manage it with fragmented tools, inconsistent processes, and heavy manual effort. This white paper breaks down ...