If you use Anthropic's Claude AI chatbot, and you're wondering if you're using it too much, assistance is coming from an ...

Roughly three-quarters of adults 65 and older say they never use chatbots. A smaller share – though still a majority – of those ages 50 to 64 say the same. Adults under 50 are the least likely to not ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

Kids aren’t turning to AI because it is brilliant. They are turning to it because it is available.

A version of this essay first appeared on the website of the U.S. PIRG Education Fund. With the rise of ChatGPT and social media companies like Snapchat and Instagram integrating AI chatbots into ...

Shn Juay, the co-CEO of "serious dating app" Coffee Meets Bagel, said using an AI chatbot to flirt could cause an "expectation mismatch." ...

It wasn't until a couple of years ago that Keri Rodrigues began to worry about how her kids might be using chatbots. She learned her youngest son was interacting with the chatbot in his Bible app — he ...

FIU researchers found that tiny practically invisible changes to an image can push chatbots into answering prompts they’re ...